Reference

Understand Your Rights Before You Start

77royal operates under terms that vary by jurisdiction — your access and account eligibility depend on the laws that apply in your region.

Jurisdiction-dependent accessbKash, Nagad, Rocket wallet termsAccount data rightsBangladesh-eligible regions onlyPolicy contact available
77royal Understand Your Rights Before You Start
POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Question

If any part of our legal terms is unclear — or if you need to raise a concern about how your account data or wallet transactions are being handled — our support team is reachable through multiple channels. Quote your registered account number when you contact us so we can pull your record quickly.

Live Chat Open the chat widget from any page on 77royal. Have your account number ready. Our team responds to legal and policy queries through this channel directly.
Email Support Send detailed policy questions to our support email. Include your registered bKash, Nagad or Rocket number so we can match your wallet to your account record.
Account Notification Area Policy updates and any account-level legal notices are posted inside your account dashboard. Check this area regularly, especially after any terms update is announced.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Safe

We collect only the account and transaction data needed to operate your wallet and verify your identity. Your bKash, Nagad and Rocket transaction records are retained for the period required under our operational obligations — not indefinitely. You have the right to request a copy of the data we hold or to ask us to correct inaccurate records by contacting support directly.

Cookie Policy We use cookies to keep your session active and to recognise your device. You can adjust cookie preferences in your browser settings at any time without losing your account access.
Data Retention Account and wallet transaction records are retained for as long as your account is active and for a defined period after closure. Retention periods follow our internal data policy.
Account Security Your account is protected by OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account.
Data Correction Rights You can request a review or correction of any personal data we hold. Submit your request through live chat or email, quoting your account ID and the specific data in question.

Common Questions About Our Legal Terms

These are the questions we hear most often when it comes to account rights, data handling and how our terms apply to wallet activity in Bangladesh. If your question is not covered here, reach out through live chat.

Eligibility depends entirely on your local law and the regulations applicable in your region. We do not confirm legal status on your behalf — check what applies where you are before registering.

Wallet transaction records are retained for a defined period after account closure as set out in our data retention policy. After that period, records are deleted from active systems.

Yes. Contact support via live chat or email, quote your account ID, and request a data summary. We will provide the information we hold linked to your registered profile.

If a terms update materially affects your rights, you may close your account before the change takes effect. Continuing to use the platform after the update date constitutes acceptance of the revised terms.

Contact our support team directly through live chat or email. Include your Rocket account number and a description of the transaction or policy concern so we can investigate promptly.

Our terms are applied platform-wide, but access and eligibility are subject to local law in each region. Bangladesh-based accounts are assessed under the regulations applicable in Bangladesh.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.